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Cancellations, Returns & Refunds Policy

Last Updated: January 8, 2026

At Little Flower Apothecary, we want you to be 100% happy with your botanical products. If you are unsatisfied for any reason, please review our policy below.

1. Return Window

You have 30 days from the purchase date (or delivery date) to request a return for a full refund. If 30 days have passed, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by a receipt or proof of purchase.

3. Non-Returnable & Final Sale Items

Due to the nature of our handcrafted products and for the safety of our customers, the following items are non-returnable and non-refundable:

  • Opened Personal Care Products: For hygiene reasons, we cannot accept returns on opened or used bath and body items, including body powders, salt soaks, or sprays.

  • Perishable Botanical Goods: All herbal tea, blends, and bulk herbs are final sale once the seal is broken.

  • Used Ritual Tools: Candles, smudge sticks, or resin placed on charcoal cannot be returned.

  • Custom Items: Specially commissioned orders are considered final sale.

  • Sale Items: Only regular-priced items may be refunded; unfortunately, sale items are final sale.

  • Gift Cards: These are non-refundable.

4. Damaged or Defective Items

We take great care in hand-pouring our intention candles and blending our herbal remedies to ensure they reach you in perfect condition. However, if your order arrives damaged or contains an error, please let us know right away so we can make it right.

  • Reporting Period: Please report any damaged or incorrect items within 48 hours of delivery.

  • Documentation: To process a replacement or refund, please email hello@littleflowerapothecary.com with your order number and clear photos of the damaged product and the shipping packaging.

  • Resolution: Once we review the photos, we will offer a replacement at no additional cost to you or a full refund to your original payment method.

  • Safety Note: Because items such as glass candle jars or apothecary bottles can shatter during transit, please exercise extreme caution when handling any damaged packages.

5. Refund Process

  1. Initiate: Email hello@littleflowerapothecary.com to start your return.

  2. Shipping: You are responsible for the return shipping costs. Shipping costs are non-refundable.

  3. Inspection: Once we receive and inspect your return, we will notify you of its approval or rejection.

  4. Credit: Approved refunds will be credited to your original payment method within 5–10 business days.

6. Order and Class Cancellations

  • Physical Goods: You may request to cancel an order within 24 hours of purchase, provided the order has not yet been processed or shipped. Once a shipping label has been created, the order is subject to our standard Return Policy.

  • Studio Classes: To receive a full refund for a Studio Class, we require at least 48 hours’ notice before the class start time. Cancellations made with less than 48 hours’ notice are non-refundable.

  • How to Cancel: Please email hello@littleflowerapothecary.com with the subject line “URGENT: Order Cancellation” and include your order number.

Contact Us

For any questions regarding returns, please reach out: